Warranty & Returns
Each Spinshot tennis ball machine is assembled with strict quality control checks at each step of the process, testing each part for durability and dependability. If your new machine has tennis ball fluff inside, then you know it has been tested properly.
Spinshot warrants that each new tennis ball machine purchased will be free from defects in material and workmanship for 2 years from the date of purchase. Batteries purchased directly from Spinshot have a 6 month warranty from the date of purchase. Oversea customer may need to order battery from local vendor to get local support.
Any part of the tennis ball machine, which proves to be defective in material or workmanship within the 2 year warranty period will be repaired or replaced with a new or functionally operative part. This warranty is available to the original customer only. Order receipt or Amazon Order ID needs to be provided as purchasement evidence. If a warranty repair is a simple part replacement, we will send you the new part and provide technical support for installing it for free. If you would like us to install the part, or if the problem is more extensive, you will have to pay the shipping to return the item to us. We will cover repairs and return shipping.
This warranty does not cover the following conditions:
1. Damage resulting from misuse, neglect, alteration, accidents, tampering, abuse, fire, war, insurrection, civil disorder, flood, acts of God or any other casualty.
2. Failure of the customer to properly follow operating instructions provided by us with all machines.
3. Damage caused by use on circuits or voltages other than as indicated in the user manual.
Customer Satisfaction is our priority. If you are not satisfied with the ball machine, the machine may be returned for any reason within 30 days from date of purchasement for a full refund minus a 10% restocking fee. This fee is the lowest in the industry and covers both our outgoing shipping costs and minor cosmetic damage to the machine. Original packing material is required for safe returning and the customer is responsible for all return shipping and handling charges.
Almost all problems can quickly be resolved with a phone call or email, and we won't try to convince you to keep something you don't want. Please call 800-306-0556 at working hours or email email@example.com for fast 7*24 hour service. Email communication is preferred as it will get whole team members linked for quick response.
Please note, batteries are not returnable. Please do not send batteries back with your machine. Please either keep them or recycle them responsibly.